Alicia Lyttle speaking at National Customer Service Week 2024 on AI in Jamaican customer service

AI Talk at National Customer Service Week: A New Vision for Service Excellence in Jamaica
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The National Customer Service Week (NCSW), hosted by the Jamaica Customer Service Association (JaCSA) in partnership with the Public Sector Modernisation Division (PSMD), brings together experts, leaders, and innovators to reimagine how service can improve across Jamaica. This year’s virtual conference was about more than just the latest tips and tricks in customer service. With the theme “Service Excellence: Taking Jamaica Above & Beyond,” NCSW 2024 showed Jamaican businesses that customer care can be both high-tech and highly personal.

November 8, 2024
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Ready Set Great Youth Conference in Kingston, exploring digital skills and empowerment

Equipping Jamaica’s Youth at the Ready Set Great Youth Conference: A Step Toward Digital Skills and Financial Independence
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On October 17th, Internet Income Jamaica (IIJ) proudly joined a wave of ambitious young Jamaicans at the Ready Set Great Youth Conference at the Jamaica Pegasus Hotel in Kingston. Hosted by the United Nations Development Programme (UNDP) in recognition of the International Day for the Eradication of Poverty, this event was a hub of inspiration and empowerment. With a mission to give Jamaican youth the skills and confidence to carve their own paths in the digital world, the conference brought together youth, educators, and industry leaders with a shared vision: building a future where financial independence is within everyone’s reach.

November 8, 2024
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Empowering Rusea’s High School to Thrive in the Digital Age
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Internet Income Jamaica (IIJ) took another step in its mission to empower Jamaicans with digital skills by donating $25,000 for a digital whiteboard at Rusea’s High School in Lucea, Hanover.

November 8, 2024
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