AI Talk at National Customer Service Week: A New Vision for Service Excellence in Jamaica
The National Customer Service Week (NCSW), hosted by the Jamaica Customer Service Association (JaCSA) in partnership with the Public Sector Modernisation Division (PSMD), brings together experts, leaders, and innovators to reimagine how service can improve across Jamaica. This year’s virtual conference was about more than just the latest tips and tricks in customer service. With the theme “Service Excellence: Taking Jamaica Above & Beyond,” NCSW 2024 showed Jamaican businesses that customer care can be both high-tech and highly personal.
