Alicia Lyttle speaking at National Customer Service Week 2024 on AI in Jamaican customer service

AI Talk at National Customer Service Week: A New Vision for Service Excellence in Jamaica

The National Customer Service Week (NCSW), hosted by the Jamaica Customer Service Association (JaCSA) in partnership with the Public Sector Modernisation Division (PSMD), brings together experts, leaders, and innovators to reimagine how service can improve across Jamaica. This year’s virtual conference was about more than just the latest tips and tricks in customer service. With the theme “Service Excellence: Taking Jamaica Above & Beyond,” NCSW 2024 showed Jamaican businesses that customer care can be both high-tech and highly personal.

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Unleashing the Power of Women Entrepreneurs: Celebrating Women’s International Day with Internet Income Jamaica!

On March 8th, 2023, we launched a 24-hour campaign to celebrate International Women’s Day by highlighting some incredible women entrepreneurs…

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